How Banking Can Redefine Customer Experience With The World’s First Accessibility-Focused Banking App
Is your banking app built for everyone or just the lucky few?
Let’s be honest.
We live in a world where everything is digital... except accessibility.
Yes, we can check our balance from our phone and pay a bill while walking our dog, but what happens when you can’t see the screen clearly, read the text, or even find the “pay” button?
That’s not just an inconvenience.
That’s exclusion.
And for millions of users, it’s a reality every single day.
But what if a banking app actually started with accessibility in mind—from the ground up?
Not an afterthought. Not a compliance checkbox. But a digital experience built around real people, real needs, and real independence.
Welcome, BankAbility.
Accessibility-focused is the new customer experience
The buzzword of the decade?
Customer experience.
But how can we talk about improving customer experience if 43% of UK adults with digital access needs still avoid using banking apps altogether?
And, we’re not just talking about rare cases here.
We’re talking about people with ADHD, visual impairments, learning disabilities, chronic conditions, cognitive differences, temporary impairments…the list goes on.
Accessibility isn’t a niche feature.
It’s a core experience, and BankAbility gets that.
What makes BankAbility different?
BankAbility isn’t just another fintech solution. It’s a full-blown accessibility revolution.
Here’s what makes it stand out.
Personalised user experience
Big text? High-contrast mode? Need to navigate by voice or keyboard only?
No problem.
BankAbility adapts to your needs from the moment you start using it.
Features like screen magnification, high-contrast themes, customisable text highlighting, and voice navigation assist users with sensory, neurological, and physical disabilities. No bumps, no fuss, just smooth sailing.
Seamless Integration
You don’t have to change banks or re-enter information to use BankAbility.
Using Open Banking APIs, BankAbility connects safely and securely to your existing accounts so everything stays where it is, for a smooth and uninterrupted experience.
Zero Barriers
You won’t need to dig for features, call your bank, or guess your way through settings ever again. The app's intuitive design adjusts to you, so everything you need is right where you'd expect it. That means less frustration, more confidence, and a smoother experience every time you log in.
Cross-Device Brilliance
iPhone, Android, desktop—whatever you’re using, BankAbility works flawlessly across them all. So whether you're on the go or at your desk, you can bank without frustration.
This is the Swiss Army knife of banking apps. But make it inclusive.
A real problem, told by real people
Let’s stop for a second and hear from some people who deal with inaccessible banking daily.
Krishna Mooroogen, a researcher living with ADHD, Dyslexia, and Myopia says:
“Several colour combinations, fonts, and lack of dark modes make it hard for me to read the information. I simply cannot see it.”
Kris Foster, a disability campaigner says:
“I can’t do basic tasks like deleting payments or setting up savings. I need to go to a branch, which defeats the purpose of online banking.”
Laura Mathias, communications manager with ADHD:
“I used to avoid my banking app. I’d rather queue at my local branch on a packed Saturday.”
These are real barriers and the time to remove them is now.
The clock’s ticking: Meet the European Accessibility Act (EAA)
By June 28th, 2025, the European Accessibility Act will legally require all digital financial services across the EU to be accessible.
For banks, this isn’t just a compliance issue.
It’s a make-or-break moment.
Because when you get it right, you future-proof your service.
But when you get it wrong, you’re looking at fines, lawsuits, and a PR nightmare.
So, here’s where BankAbility changes the game.
Banks can integrate the app and instantly meet European Accessibility Act standards.
This means they can:
- Win over customers who’ve been left behind
- Show the world that inclusion is part of your DNA
- Deliver on trust and not just promise it
- Set a new industry benchmark for experience-driven accessibility
No need to re-engineer your own tech from scratch, just a plug-and-play path to compliance that actually serves your customers better.
This is the future of inclusive banking
Let’s not wait for regulation to force change.
Let’s choose to build a better experience, for everyone.
Because this isn’t just a shiny new bank application.
It’s the turning point where customer experience, accessibility, and innovation finally meet.
So here’s the real question:
If your bank could remove barriers, save time, and bring independence back to millions of users…
Why wouldn’t it?
Go ahead.
Redefine your customer experience. Start with accessibility and get on board with Bank Ability.
